问答题Practice 9 ● Your company delayed the delivery of an order due to lack of stock from the supplier. You must try to persuade the customer to do with the sample shirts which are not completely satisfactory. ● Write a letter to Mr. Harrison: ● Apologiz
题目
问答题
Practice 9 ● Your company delayed the delivery of an order due to lack of stock from the supplier. You must try to persuade the customer to do with the sample shirts which are not completely satisfactory. ● Write a letter to Mr. Harrison: ● Apologizing for your late delivery; ● Explaining the reason; ● Telling him goods are already on the way. ● Write about 60—80 words.
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参考答案和解析
正确答案：
【参考范文】
Dear Mr. Harrison,
Further to your phone call of 2nd June, we want to give our sincere apology for the late delivery of the sample shirts. The materials required are short supply of stock in the past three weeks, which results in the delay.
When the materials ultimately arrived, we found that only four colours are available. Now sample shirts with the four available colours have been delivered. I am sorry for any inconveniences and trouble caused by the above.
Yours sincerely,
Isabella Browning
Dear Mr. Harrison,
Further to your phone call of 2nd June, we want to give our sincere apology for the late delivery of the sample shirts. The materials required are short supply of stock in the past three weeks, which results in the delay.
When the materials ultimately arrived, we found that only four colours are available. Now sample shirts with the four available colours have been delivered. I am sorry for any inconveniences and trouble caused by the above.
Yours sincerely,
Isabella Browning
解析：
暂无解析
更多“问答题Practice 9 ● Your company delayed the delivery of an order due to lack of stock from the supplier. You must try to persuade the customer to do with the sample shirts which are not completely satisfactory. ● Write a letter to Mr. Harrison: ● Apologiz”相关问题
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第1题：
Write a memo in about 50 words. You received a letter from a British customer complaining of the late delivery of their Order No.366.Then you looked into the matter and found it was the fault of your dispatch department.Write a short memo to your assistant, Jack Zhou. ·Ask him to visit your dispatch department and urge them to dispatch the order. ·Specify the goods, quality, and the deadline for dispatch. ·Add any relevant information you can think of.
To: Jack Zhou
From:(your name)
Subject: Order No.366
Date: 19 April，2013
I received a letter from a customer in Britain who complained about the late delivery of their Order No.366 for 100 sets of Model DX fax machines.The delay is due to the negligence of our dispatch department.Could you go to the dispatch department and tell them to send
the order before the end of this month? Thanks!
略 -
第2题：
问答题Practice 9 ● Your company delayed the delivery of an order due to lack of stock from the supplier. You must try to persuade the customer to do with the sample shirts which are not completely satisfactory. ● Write a letter to Mr. Harrison: ● Apologizing for your late delivery; ● Explaining the reason; ● Telling him goods are already on the way. ● Write about 60—80 words.正确答案： 【参考范文】
Dear Mr. Harrison,
Further to your phone call of 2nd June, we want to give our sincere apology for the late delivery of the sample shirts. The materials required are short supply of stock in the past three weeks, which results in the delay.
When the materials ultimately arrived, we found that only four colours are available. Now sample shirts with the four available colours have been delivered. I am sorry for any inconveniences and trouble caused by the above.
Yours sincerely,
Isabella Browning解析： 暂无解析 -
第3题：
问答题Practice 13 ● Miss Peters has placed an order with Mr. Frederic. This is the first order his company has ever got from her company. Mr. Frederic decides to keep this new customer and is thinking of increasing his company’s sales to her. ● Suppose you are a secretary of Mr. Frederic, he asks you to write this letter. ● Please write the letter. ● Write 60-80 words.正确答案： 【参考范文】
Dear Miss Peters:
For your first-time order, I would like to thank you on behalf of the company. This is your initial order and I believe that no greater kick a sales manager can get than the beginning of business with a new customer. The signing of an order is an exhibition of trust, and we are fully aware that we are responsible for maintaining that trust.
What means the most to the buyer of any product is the character of the supplying organization, its resources, its .facilities, its reputation, and its standards of service.
Every facility of our company is at your disposal. We would like to be helpful beyond the mere necessities of business transaction.
We really appreciate it that you decide to do business with us. We want to continue to deserve your trust.
John Smith
Secretary of General Director of ABC Company解析： 暂无解析 -
第4题：
问答题Practice 3You are required to write a letter to the post office in your university or in the nearby neighborhood to tell them that you haven't received a parcel which your friend send you for your birthday. In the letter you should cover the following information:(1) explain your situation,(2) tell them what are there in the parcel, and(3) tell them what you want them to do about it.Write at least 150 words.You do NOT need to write any addresses.正确答案： 【范文】
Dear Sir or Madam,
I am writing to express my strong dissatisfaction with the poor postal service which causes me great trouble.
I am a student of Dalian University and I am from the south. About one month and a half ago one of my friend sent me a parcel which contains some photos we took at Xiamen. My friend now is in America. It is because he would leave that we tried our best to be together in last summer holiday. Before he left he sent these photos to me. So they are very precious to both of us.
But to my great disappointment, I have not received these photos yet. What embarrasses me most is that your postal staff refuse to look into the matter which has made me extremely angry.
I sincerely hope that you will improve your management system and give prompt attention to my case. I am looking forward to your favorable reply at your earliest convenience.
Yours sincerely,
Li Ming解析： 暂无解析 -
第5题：
问答题Task I (10 marks) Write a letter to a company declining a job offer. In the letter, you: ● Express your gratitude to the company for the job offer ● Explain the reason(s) why you have to decline the offer ● Apologise and extend your good wishes to the company Write a letter of between 100 and 120 words in an appropriate style on the answer sheet. Do not write your name or address.正确答案：
Dear Mr. Frank,
Thank you for the time and effort you spent considering me for a position as seminar leader. I am grateful for your offer of employment.
While I believe firmly in the mission of your company and appreciate the challenging opportunity you offer, I have had another offer which I believe more closely matches my current career goals and interests. Therefore, although it was a difficult decision, I must decline your offer and offer you my sincere apologies.
I do appreciate all the courtesy and hospitality extended to me by your office, and I wish you well in your endeavors. I hope our paths will cross again in the future.
Thank you again for your time and consideration.
Sincerely,
Jane Chole
(Word Count: 123)解析： 暂无解析 -
第6题：
问答题Practice 3 You have read the job advertisement below in a newspaper and you want to apply for the job. Write a letter of application to the manager of the company, Mr. Meed, giving all the necessary personal information. You should write approximately 100 words. Do not sign your own name at the end of your letter. Use“Wang Lin” instead. You do not need to write the address.正确答案： 【范文】
Dear Mr. Meed,
I read the job advertisement of your company in a newspaper. And I think the job suits me very much. Now 1’d like to introduce myself to you.
My name is Wang Lin. I'm 24. I was awarded B. A. degree as an English major student in Beijing Foreign Studies University in 2002. During my college time, my marks range among top 5 of my peers in my school. After graduating from college, I worked as an interpreter in a trade company for three years. My boss gave me very high remarks about my work. And my easy-going personality made me build a broad network with my colleagues and customers. I think three years is enough to do the same work, and I want to try something new. So I write to apply for the position offered by your company. Hope I can hear from you soon.
Thanks for paying attention. Wish everything goes on well.
Yours sincerely,
Wang Lin解析： 暂无解析 -
第7题：
问答题Practice 2 Read the job advertisement below from a newspaper and suppose you want to apply for the job. Write a letter of application, giving all the necessary personal information. You should write approximately 100 words. Do not sign your own name at the end of your letter. Use “Wang Lin” instead.正确答案： 【范文】
Dear Mr. J. Malloy,
I read your job advertisement in a newspaper. I think the job is suitable for me, so I write to apply for the job.
My name is Wang Lin, and I'm a college student right now. My major is International Communication, which includes many Chinese courses. So I think I must be qualified for teaching the kids Chinese. I have a lot of teaching experience, both in Chinese and in English. I'm totally free at weekends, so there will be no problem to teach at weekends. And I have paid attention to the salary you could offer, and I think it is reasonable.
I’m looking forward to your reply. Thanks for your attention.
Yours sincerely,
Wang Lin解析： 暂无解析 -
第8题：
问答题Practice 4 ● You’re a job-hunter. Here’s a vacancy in which you have the confidence to fill. The procedure requires you to apply for the post in written forms in order to get an interview. ● Write a letter to Mr. Femandez: ● Asking to fill the vacancy his company is advertising; ● Introducing your educational and working backgrounds at large; ● Referring to your enclosed CV. ● Write about 60—80 words.正确答案： 【参考范文】
Dear Mr. Fernandez,
I learnt from the New York Times of 8th September that your company had a vacancy for sales manager. I am very interested in that position.
I graduated from New York University in 2006.Up to now I’ve been working as a sales manager for a Manufacturing Company for four years.
To find out more information about my educational and working backgrounds, please refer to my CV enclosed.
I look forward to hearing from you in the near future.
Yours sincerely,
Keiko Yoshida解析： 暂无解析 -
第9题：
问答题Practice 2 ● Recently your company is planning to bid for hosting an exhibition and now the manager of your company has asked you to write a letter to the organizing committee to introduce your company to them. ● Write a letter to introduce the details about your company. ● introducing the department structure and service, ● introducing previous exhibitions you have hosted, ● expressing your confidence in the success if you are permitted to host it.正确答案： 【参考范文】
Dear Mr. Green,
I am glad to know that now you are planning to organize an international automobile exhibition and we are greatly interested in this exhibition and would like to host it.
Our company, Reliable Co. Ltd., established in the year 1985, is a professional company excelling in hosting organizations, providing supporting businesses and organizing conferences. We possess a domestic exhibition department and an international exhibition department separately, a development department, a design department, and a construction department, providing all-around services for our customers.
During the thirty years, we have established a long-term cooperative relationship with a lot of famous exhibitions. We have hosted Automobile Asia, Tour Worldwide, and Electronic Products Show, etc. We have boasted of high-quality products and services to our clients. We have offered specially tailored services like stand design, promotional material printing, and showroom adornment for the clients. Our business partners come from many countries, such as the United States of America, Brazil, the United Kingdom, Australia, South Africa and Turkey, etc.
Considering our rich experience in hosting exhibitions and arranging conferences, we truly believe that our co-operation will bring a win-win situation. We ensure that there will be a breakthrough and creations for your trade show.
Yours Sincerely,
Will Smith解析： 暂无解析 -
第10题：
问答题Practice 2You had a small fire in your room. Write a letter to your landlord Mr. Smiths, and tell him:(1) The situation of what has happened.(2) What property you have lost.(3) The recommendations you provide.Do not sign your own name at the end of the letter. Use “Li Ming” instead. You do not need to write the address.正确答案： 【参考范文】
Dear Mr. Smiths,
An unhappy affair happened last Saturday in my room when I was on my holiday on the beach. Some neighboring boys were playing fireworks and one threw one firework into my broken window which caused the small fire. Fortunately my neighbor Tom found it immediately. He opened the door and put down the fire. The properties that I have lost are as follows:
(1) My bedcovering, a sweater and an overcoat.
(2) My textbooks of Education next semester.
Although they are partly spoiled, I have to change new ones. To avoid such things once more, I put forward some recommendations to you.
(1) Advise the boys not play fireworks nearby. As in some other countries, it is not allowed to play fireworks in city areas.
(2) Repair my broken windows immediately please.
(3) Check the windows and the doors of other rooms. The fire will spread if it happens somewhere else.
I hope this will get your full attention.
Yours sincerely,
Mary解析： 暂无解析 -
第11题：
问答题Practice 9 ● You are the Purchasing Manager for a large company. Last month you decided to look for a new supplier for the stationery and office equipment that your company uses. You have found a new supplier, Compass Office Goods Ltd. ● Write a memo to your company’s department heads: ● explaining why you looked for a new supplier. ● saying who the new supplier is. ● asking for feedback about the goods that they supply. ● Write 40—50 words.正确答案： 【参考范文】
To: All Department Heads
From: Purchasing Manager
Date: July 20th
Subject: About the Goods of the New Supplier
As the former supplier couldn’t provide qualified stationery and office equipment to meet our satisfaction, we have decided to choose a new one—Compass Office Goods Ltd. We have distributed its sample products to each department. Any opinions about the goods it supplies will be welcome. Thank you.解析： 暂无解析 -
第12题：
问答题Practice 8 ● You work for a company, which produces laser printers. You are visiting another company, Softcell, to buy some computer software for your department. They have expressed an interest in your company’s printer and you would like to take twenty brochures and three sample printers with you. ● Write a short note to Mr. Jim Asana, the sales manager. ● Ask for his permission to take these items; ● Explain why you want them; ● Mention the time and date when you want to collect them. ● Write 30—40 words on your answer sheet.正确答案： 【参考范文】
To: Mr. Jim Asano
I wonder if I could take twenty brochures and three sample printers with me when visiting Softcell. They have expressed an interest in our printers. I would like to collect them at 8 a.m. Monday morning.解析： 暂无解析 -
第13题：
问答题Write a memo in about 50 words. You received a letter from a British customer complaining of the late delivery of their Order No.366.Then you looked into the matter and found it was the fault of your dispatch department.Write a short memo to your assistant, Jack Zhou. ·Ask him to visit your dispatch department and urge them to dispatch the order. ·Specify the goods, quality, and the deadline for dispatch. ·Add any relevant information you can think of.正确答案： To: Jack Zhou
From:(your name)
Subject: Order No.366
Date: 19 April，2013
I received a letter from a customer in Britain who complained about the late delivery of their Order No.366 for 100 sets of Model DX fax machines.The delay is due to the negligence of our dispatch department.Could you go to the dispatch department and tell them to send
the order before the end of this month? Thanks!解析： 暂无解析 -
第14题：
问答题Practice 4 ● Mr. White is going to order a large amount of commercial computers from your company. He also shows an interest in your company’s electrostatic copier, which is in the charge of Mr. Blair, your colleague. Mr. White would like to bring 8 samples and some specifications back home to make a trial sale. ● Write a note to Mr. Blair, one of your colleagues. ● Telling him the fact that Mr. White is interested in electrostatic copier. ● Mentioning the number he wants to have. ● Suggesting their direct contact. ● Write 30-40 words on your answer sheet.正确答案： 【参考范文】
Dear Mr. Blair,
Mr. White, one of my regular customers, expresses his interest in our electrostatic copier. He wants to take 8 samples and some specifications back home to make a trial marketing. You may contact him directly on 2107316.解析： 暂无解析 -
第15题：
问答题Practice 7Suppose you are Li Ming, please write a letter to the University President about the Canteen Service on Campus. Your letter should cover these points:(1) food quality and price,(2) your impression on the dining environment and canteen servicePlease note: you may praise the canteen service in your letter or you may criticize and suggest, or you can do the both. Write at least 150 words.You do NOT need to write any addresses.正确答案： 【参考范文】
Dear Mr. President,
I am a student of computer science in our university. I am writing this letter to you to show you the canteen service on campus on behalf of some students of our department.
Firstly, we feel we need more varieties of foods served to us, which means every student can get the food suitable for his taste and his pocket-money allowance. Secondly, we find it essential to elongate the opening hours of the canteen. A student from a class that ends at 12:00 at noon may reach the canteen no sooner than 12:30. However, the fact is that the canteen is already closed when he gets there. Thirdly, we are greatly concerned with the dining environment. We feel that student diners are entitled to a better dining environment than what they are having now.
We do hope that the university authority will look into the problems and solve them.
Yours Sincerely,
Li Ming解析： 暂无解析 -
第16题：
问答题Practice 1 ● Recently, your company has received a letter complaint concerning the delay of an order. As the manager of the Department of Customer Service, you are to handle this. ● Write the letter to the customer: ● explaining the reason for the delay, ● apologizing for the delay, ● offering some measures to make up for the delay.正确答案： 【参考范文】
Dear Mr. Green,
We have received your letter with respect to the delay of the order dated Oct.24, 2012, and on behalf of our company I would like to express our apologies to you.
As a matter of fact, we have sent commodities on time in line with our contract. However, there was something wrong with the shipment. Owing to the bad weather, the shipment has been greatly postponed. At the moment, even though we took urgent measures to make up for the delay, the consequence was still unsatisfactory.
Since being informed about the delay in delivery, we were quickly aware that this would give rise to great inconvenience and trouble for you, which would have a negative effect not only on the sales, but also on your customer relations and your company’s fame. As a result, our company is willing to take the responsibility and do all we can to make up your losses. In order to compensate for this order, our company offer 10% off the freight in delivery. Although we would endure a big loss, that would not be a problem with us. In addition, we will find some backups in case transportation fails again.
All in all, we have paid our immediate attention to this matter and given promise that everything will return to normal. We hope this matter will not influence the cooperation between you and us.
I do hope that you will accept our apologies.
Yours sincerely,
Will Smith解析： 暂无解析 -
第17题：
问答题Practice 1 You have read the following advertisement on the Morning Post, an English newspaper. Write an application letter to the hotel manager. Your letter should include: (1) reasons for your application (2) a request for an interview You should write approximately 100 words. Do not sign your own name at the end of your letter. Use “Wang Lin” instead. You do not need to write the address.正确答案：【范文】
Dear hotel manager,
I learnt that your hotel needed a temporary hotel receptionist on the Morning Post yesterday. I write this application letter to request an interview. The following is my brief introduction.
I am Wang Lin, a student in Cambridge University, majoring in English linguistics. I have worked as a part--time hotel receptionist when I was in China. Therefore, I am confident of my ability to assume this responsibility. Besides that, I am good at English and French. Meanwhile, I am an open-minded, easy-going girl with pleasant appearance.
Looking forward to your reply.
Best wishes!
Yours’ sincerely,
Wang Ling解析： 暂无解析 -
第18题：
问答题Practice 1 You have received the invitation below, but you will not be able to attend the party. Write a letter to Mr. Smith, explaining the reason why you cannot go and how you plan to make up for it. You should write approximately 100 words. Do not sign your own name at the end of the letter. Use “Wang Lin” instead. You do not need to write the address.正确答案： 【范文】
Mr. Smith,
Congratulations for your 10th wedding anniversary! Thanks for inviting me to your10th wedding anniversary. I'd like to go to your party at Park Hotel, but I have to go to Beijing for business on that day so I'm afraid I couldn't attend your party. I hope that won't bother you. I will bring a present for you from Beijing. And my wife and I will visit you after my coming back. Wish you have a good time. And congratulations again! Have a goodtime
Yours respectively,
Wang Lin解析： 暂无解析 -
第19题：
问答题Practice 1Write a letter to a friend who has invited you to stay with them in their country.In your letter· thank your friend for their invitation· say when you are likely to visit· say what you would like to do during your visitWrite at least 150 words.You do NOT need to write any addresses. Begin your letter as follows:Dear...正确答案： 【参考范文】
Dear Bella,
Thank you so much for inviting me to come and stay with you at your home in Rome next year. I'd love to come.
I've heard that summer is quite hot and humid there, and I'm not sure what your commitments at work are, so when do you think would be the most suitable time for me to visit? I am on holiday from university from December to February, so I am available to travel to visit you any time in these months.
I'm so excited about seeing you again and catching up on all your news. I've never been to Rome but I know it is a very beautiful city with lots of interesting history. I would love to see the Coliseum and of course all the stunning churches and old buildings. I'm also very keen on Italian food and I love shopping, so I'm sure we're going to have a great time.
Hoping to hear from you soon.
Clara解析： 暂无解析 -
第20题：
问答题Practice 2 ● You are going to spend holidays in Hawaii in June. Suddenly you received a letter from an important customer, Mr. Elton Deland, who will arrive on 25th June and discuss the claim. You have to delay the trip till July. ● Write a short message to Ms. Anne Foister, your secretary. ● Explain why you postpone your trip. ● Mention the date when Mr. Eiton Deland will arrive. ● Ask her to arrange your meeting. ● Write 30-40 words on your Answer Sheet.正确答案： 【参考范文】
To: Ms. Anne Foister
I have to postpone my trip to Hawaii till July, as our important client, Mr. Elton Deland, will arrive on 25th June and we will have a face-to-face communication. Please arrange our meeting on June 26th.
Director Manager解析： 暂无解析 -
第21题：
问答题Practice 2 ● A customer wrote a letter of complaint because he was overcharged when he checked out of your hotel. You have to ease his anger and disappointment in hopes of keeping him at your hotel again during his next visit. ● Write a letter to Mr. Sholes: ● Apologising for the mistake made by your side; ● Telling him how this happened; ● Offering compensations to the client. ● Write about 60—80 words.正确答案： 【参考范文】
Dear Mr. Sholes,
We’re writing concerning your letter of 21st June. I feel deeply sorry for the serious mistake happened. To our utter surprise, there was something deadly wrong with our calculation results. Our accountant was such careless that he let something like this occur.
We’ll send you a cheque of $500 within today. As a compensation for your trouble, we would like to provide you with a special discount of 40% for your next stay, I must apologise to you again for our terrible mistake.
Faithfully Yours,
Jim Smith解析： 暂无解析 -
第22题：
问答题Directions: English Club at your university intends to extend and take in new members, encouraging individuals to join in with their own fresh ideas. Write a letter, introduce yourself first and then explain what your ideas are, what kind of job you plan to do and how you will practice your ideas if you are lucky enough to be taken in. You should write about 100 words. Do not sign your own name at the end of the letter. Use “Li Ming” instead. You do not need to write the address. Now write the letter on the AnswerSheet.正确答案：
Dear President of the English Club,
I got the new that the English Club intends t extend and take in new members. I am extremely excited about this chance. I am a twenty-year old freshman, majoring in Fine Arts. I had been fascinated by English ever since I was in my primary school. My hobbies include watching musical dramas, traveling and photographing.
I also come with my fresh ideas. As the Olympic Games are coming around, I plan to put on a music play with the theme related to the Olympics. In order to achieve this goal, we need lots of volunteers. And I have learned how to decorate the stage from my courses and from the dramas that I have watched. I am confident enough to fulfill this job well.
Looking forward to your reply.
Yours sincerely,
Li Ming解析： 暂无解析 -
第23题：
问答题Practice 4 ● You work for a company which produces laser printers. You are visiting another company, to buy some computer software for your department. They have expressed an interest in your company’s printers and you would like to take twenty brochures and three sample printers with you. ● Write a short note to Mr. Jim Asana, the sales manager. ● Asking for his permission to take these items. ● Explaining why you want them. ● Mentioning the time and date when you want to collect them. ● Write 40—50 words on a separate sheet.正确答案： 【参考范文】
To: Mr. Jim Asano
manager,
Can I have your permission to take twenty brochures and three sample printers with me when visiting soft-cell who have showed an interest in our printers? I will come to collect them at 10 am Monday morning. Please let me know your idea at your earliest convenience.
Jack解析： 暂无解析 -
第24题：
问答题Directions： You are a professor in a department. One of your graduates asks you to write a letter of recommendation to a company which she wants to work for. Your letter should include: （1）an brief introduction of yourself； （2）the student’s performance and main strengths； （3）the main accomplishments at university. You should write about l00 words ,Do not sign your own name at the end of the letter. Use “Li Ming” instead. You don’t need to write the address.正确答案：
June 26,2006
Dear Sir or Madam,
①I am aprofessor in the department of International Finance inBeijing University. ②I am very glad to have this opportunity to giveWang Fang, mystudent, a wholehearted recommendation.
③Wang Fang has been excellent in her academic performance from2003 to2005, and always gotscholarships in the two years. ④She has aim accumulated abundant experiencein management。becauseshe has been working as an intern manager for the sales department in a foreign investment corporation last year. ⑤Sheis good at communicating with others and has esprit de corps asthe Chairman of the Students’ Unionin our department.
⑥This July, she will accomplishher postgraduate’s courses. ⑦I recommend her without reservation, as I know you will find her most helpful and responsible for thejob.
Sincerely yours,
Li Ming解析：
①主动介绍自己, 是对对方的尊重
②表明写信的事由
③④⑤从学业、工作及人际方面具体介绍所推荐的人的情况
⑥所推荐的人的学历介绍
⑦推荐信的常用结束语